Frequently Asked Questions

Sona106 FAQ – Direct answers to your questions

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No – sona106's policy is clear: each person may only register one account. If the same name, mobile number, or device is used to create multiple accounts, the system will detect it automatically. Should two accounts be created for any reason, both will be suspended immediately and all bonuses forfeited. If there is a genuine balance in either account, contact support to resolve the matter. If you've accidentally ended up with two accounts, email support@sona106.ws without delay – the team will keep the correct account active and remove the other. Intentionally maintaining multiple accounts risks a permanent ban.

There are several reasons your account may be locked – repeated incorrect password attempts, detection of suspicious login activity, or incomplete verification. First, click the "Forgot Password?" link and try resetting your password using the OTP sent to your registered mobile number. If that doesn't work, email support@sona106.ws directly with the following details: (1) your registered mobile number, (2) your name, and (3) the approximate date of your last login. The support team will identify and respond to the issue within 3 hours. If the lock is security-related, you may need to complete an identity verification process. If it is due to self-exclusion, the account cannot be reopened until the exclusion period expires.

Setting up two-factor authentication (2FA) on sona106 is simple and strongly recommended. Start by logging in to your account. Then click the profile icon in the top right corner and go to "Security Settings". From there, enable the "Two-Factor Authentication" option. A verification code will be sent to your registered mobile number – enter it to confirm. Once activated, you will receive an OTP on your mobile every time you log in from a new device or browser. This keeps your account secure even if someone else learns your password. After enabling 2FA, you can select the "Remember this device" option on trusted devices to avoid entering an OTP every time.

Live Casino is one of the most popular sections on sona106. To get started, log in to your account and select "Live Casino" from the "Popular Games" section or the main menu. Here you can play a variety of table games with real dealers via live video stream – including Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar. Click on any game on the screen to open the table and see the live dealer. Place your bet by entering the amount in the betting box following the dealer's instructions. You can also chat with the dealer via live chat. For the best mobile experience, keep your screen in landscape mode. Minimum bets generally start from ৳10. A strong internet connection will significantly improve your experience.

Using responsible gaming tools on sona106 is straightforward. After logging in, go to Profile → "Responsible Gaming" section. You'll find three types of controls: (1) Deposit Limit – set a maximum daily, weekly, or monthly deposit amount; (2) Session Timer – decide in advance how long you want to play in a single session; (3) Reality Check – receive a pop-up reminder after a set period of time. Cooling-off (a temporary break from 1 day to 6 weeks) and self-exclusion (from 1 month to 5 years) options are also available. Reducing a limit takes effect immediately, while increasing one requires a 24-hour waiting period. For more details, visit our Responsible Gaming Page View.

Your winnings are credited to your sona106 wallet first, and then transferred to your bKash, Nagad, or Rocket account upon withdrawal. Under normal circumstances, funds arrive within 5–30 minutes of submitting a withdrawal request. In cases where verification or additional security checks are required, it may take up to 24 hours. Before withdrawing, please note: bonus funds require a specific turnover condition to be met before withdrawal. The minimum withdrawal amount is ৳200. Multiple withdrawals per day are permitted. If your withdrawal is stuck, contact support with your transaction ID – the issue will be resolved within 2 hours.

sona106's Sports Betting page displays live scores in real time. In the Sports Betting section, you can see live scores, match time, and statistics alongside ongoing matches. Select matches also offer live streaming – these are usually marked with a "Live" icon in the match list. An account balance is required to access streaming. In-play betting is available during live matches, but odds change quickly – so don't hesitate when making your decision. For detailed match analysis and statistics, visit our Analysis Page View.
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